What's your return policy?
- You may return most goods within 30 days of the delivery date for a full refund of the purchase price.
- The shipping cost will not be refunded unless you were sent a wrong or damaged item.
- We do not accept returns for digital goods, mystery bundles, or opened DVDs and Blu-rays.
- Products must be returned in good condition with original packaging.
How do I return a product?
1. Please contact the customer team and provide your order number and photos if you the product you received was damaged.
2. Customer Service will respond to you within 1 business day with next steps. If you received a wrong or damaged product, you will receive a prepaid shipping label.
3. The customer is responsible for return shipping cost for all other returns so please choose a shipping carrier that provides tracking information as We are not responsible for lost shipments.
4. Upon receipt of your return, you will be refunded the original price you paid for the item, plus any applicable tax within 1 business day. Please allow 1 business day for Paypal credits and 3-5 business days for all other payment methods, . We will notify you via email when your refund has been issued.
My product arrived damaged! What should I do?
Sorry collectors! We understand how disappointing it is to receive a damaged item - especially an item you have waited months for! Unfortunately, mistakes happen and products may get damaged during transit. In the event that this happens, please contact us with pictures of the damaged box or item and we will replace or issue a partial or full refund. Your satisfaction is our #1 priority!
What happens if my package is lost in transit?
If a package is shown as delivered but not received, please contact the carrier and then notify us.
If it is determined that the package is lost due to mis-delivery by the carrier, we will replace your order.
If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again.
If you find that your shipping address is incorrect, or that it has changed since you've last placed your order, please notify us with the order number and address.
Do you ship to P.O. Boxes?
Yes! Just make sure that the P.O box number is listed.
How do I change my address?
If you need to change your address for a pre-order that has not yet shipped, please contact customer service. Changing your address under "My Account" will notchange the address attached to your pre-order, it will only affect future orders.
Will I receive my order in multiple packages?
If you purchase a mix of pre-order and in-stock items, you will be sent multiple shipments.
If you purchase in-stock items that are shipped from different warehouses, you will be sent multiple shipments.
Are pre-order release dates accurate?
We are in constant contact with our vendors to ensure that each release date is as accurate as possible. However, the dates listed are only an estimate. As such, the date may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change. We also set up a monthly delayed items list, where you can see all the pre-orders that have been delayed and state the new estimated ship date.
The release date on the product page has passed and I still haven’t received my product! What happened?
It may take 3-5 days for our warehouse to pack and ship your order. If it has been more than 7 days since the release date, please contact us and we will reach out to the vendor to determine the status of the product.
When will you charge my credit card for preorders?
Your credit card will be charged at the time of purchase.
Can I cancel my pre-order?
Yes but it depends on the status.
If the item has not yet shipped, please contact us and we will cancel your pre-order and issue a full refund.
If your pre-order has been shipped or is in the shipping process we cannot cancel it, but you may contact customer service to start the return process.
My pre-order was canceled. What happened?
We do our best to fulfill every order. However, sometimes issues happen that causes the order to be unfulfillable. These reasons include but are not limited to: quantity limitations, manufacturer errors, inaccurate pricing, or fraud. When orders are canceled, you will be notified via email with the reason.
What happens if my order contains multiple pre-order products?
Orders containing multiple pre-order products will be shipped in separate packages as each become available. You will receive a shipping confirmation for each individual shipment.
What is your delayed item policy?
Preorder dates may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change. We also set up a monthly delayed items list, where you can see all the pre-orders that have been delayed and state the new estimated ship date.